What will affect the future of e-commerce?
Chatbots are already integrated into the operations of many vendors, but as customers crave a smoother experience, chatbots can be integrated with instant messaging applications such as Whatsapp and Facebook Messenger this year to keep the process running smoothly.
AI building blocks can create chatbots or RPA-enabled smart search that gets the job done much faster than presenting data at different stages. The bot can act as a personal assistant to centralize information. Companies get productivity from their employees when they have access to data from a trusted source.
By automating back-end processes, retailers also free up staff to perform tasks related to consumers. Thanks to RWA, we free time for people in Support Offices, allowing them to immediately see everything that is important.
They can take care of the tasks that need to be done now so they can start planning for the coming week. This is how technology is changing ecommerce and our way of living in that era.
Check how technology is changing ecommerce
This year, automation will be a major driver of customer experience. One that uses voice and chat interaction and is supported by augmented intelligence (AI) building blocks that track conversation and intent, make decisions, resolve exceptions, and complete transactions.
Companies will invest in large-scale automation activities such as Automation Excellence Centers with business units. Learn how technology is changing ecommerce?
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